Cash on Delivery Policy

Purpose:

Our Cash On Delivery (COD) policy ensures smooth, secure, and convenient cash payments for your orders at the time of delivery.

Eligibility:

Order Placement:

Payment Collection:

Our delivery personnel will collect the exact cash amount specified in your order invoice upon delivery.
Cash on Delivery is available only for purchases of $1000 and below
Customers must sign as receipt of the package(s).

Verification Process:

Delivery personnel will verify your identity and confirm the delivery address before accepting payment.
You may need to show a valid ID for security purposes.
If there are any issues, delivery personnel will contact customer service for assistance.

Cancellation and Exchange:

You can cancel COD orders before delivery by contacting customer service within 24 hours of order confirmation.
After payment is collected, exchanges can be made according to our standard exchange policy.

Communication and Transparency:

We provide clear information about the COD option, including any applicable fees, on our website and other communication channels.
During checkout, you’ll be informed about the estimated delivery time and payment process for COD orders.

Non-Response and Blacklisting:

If you don't answer your phone when delivery personnel call, they will try alternative contact methods.
If all attempts fail, the order will be returned to our warehouse, and you’ll be notified to reschedule delivery or pick up your order.
Repeated nonresponses may result in your account being flagged and restricted for future COD orders.

Review and Updates:

This policy will be reviewed periodically to ensure it remains effective and relevant.
Updates may be made as necessary to reflect changes in business practices, regulations, or customer needs.

Thank you for choosing Kada Elevated Modesty! If you have any questions, please contact our customer service team.

Revised June 2024