Our Commitment to Your Satisfaction:
At KE.M., we aim to ensure you're happy with every purchase. If you need to exchange an item for a different size, color, or style, we offer a convenient exchange policy to meet your needs.
Exchange Guidelines:
Eligibility:
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Exchanges are accepted within 7 days of the delivery date for eligible items.
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Items must be unworn, unwashed, and in their original condition with all tags attached to be eligible for an exchange.
Non-Exchangeable Items:
The following items cannot be exchanged:
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Intimate apparel (e.g., lingerie, swimwear) for hygiene reasons.
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Items marked as final sale or clearance.
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Custom-made or personalized items.
Initiating an Exchange:
To start an exchange, please contact our customer service team at 393-6237 or email us at info@kadaelevatedmodesty.com within 7 days of receiving your order.
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Provide your name and details of the item(s) you wish to exchange, along with the desired replacement item(s) (size, color, style).
Exchange Shipping:
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Customers will not be charged for return shipping costs for the item(s) being exchanged.
Exchange Processing:
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Once we receive your exchange request, our team will verify the availability of the desired replacement item(s).
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If the replacement item(s) are available, we will provide instructions for returning the original item(s).
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Upon receipt of the returned item(s), we will process the exchange and ship out the replacement item(s) as soon as possible.
Additional Costs:
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If there is a price difference between the original item and the replacement item(s), we will either refund the difference or charge the additional amount, as applicable.
Damaged or Defective Items:
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If you receive a damaged or defective item, please contact us immediately at 393-6237 or email us at info@kadaelevatedmodesty.com with photos of the damaged/defective item.
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We will provide instructions for returning the item and arrange for a replacement at no additional cost.
Additional Notes:
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Exchanges received after the 7-day period or items that do not meet the exchange eligibility criteria may be subject to refusal.
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We reserve the right to refuse exchanges that do not comply with our exchange policy.
Contact Us:
If you have any questions or concerns regarding our exchange policy or the exchange process, please don't hesitate to contact us at 393-637 or email us at info@kadaelevatedmodesty.com. Our dedicated customer service team is here to assist you every step of the way.
Thank you for choosing Kadar Elevated Modesty. We appreciate your business and strive to make your shopping experience enjoyable and convenient!
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Last Revised June 2024